ABUSE & NEGLECT

Under Wisconsin statutes, elder abuse and neglect includes physical, emotional, financial, and sexual abuse/assault.

ADULT PROTECTIVE SERVICES – ADULT/ELDER AT RISK
(608) 261-9933
danecountyhumanservices.org

COMPLAINTS PERTAINING TO THESE WISCONSIN PROVIDERS

  • Assisted-living providers: Adult Day Centers, AFHs, CBRFs, and RCACs (608) 264-9888 or (800) 642-6552
  • Caregiver misconduct: noncredentialed caregivers, credentialed staff, and professional staff (608) 261-8319 or (800) 642-6552
  • Home health and hospice agencies (608) 267-1441 or (800) 642-6552
  • Health and residential care providers: adult day care, ambulatory surgical centers, clinical laboratories, corporate guardianships, hospitals, outpatient rehabilitation, pain clinics, personal care agencies, and rural healthcare clinics ​(608) 266-8481 or (800) 642-6552
  • ​Mental health and substance abuse treatment programs ​(608) 266-2717 or (800) 642-6552
  • State-licensed nursing homes ​(608) 266-7474 or (800) 642-6552

ELDER ABUSE AND NEGLECT HELPLINE
(608) 261-9933 or 911

FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
danecountyhumanservices.org

ADRCs

ADRCs (Aging & Disability Resource Centers) can help make connections to resources about in-home personal care and nursing, housing options, housekeeping and chore services, home modifications, adaptive equipment, transportation, health, nutrition, home-delivered meal programs, Medicare, Medicaid, Social Security, caregiver supports, and respite information.

ADRC OF COLUMBIA COUNTY
(608) 742-9233
co.columbia.wi.us/columbia-county/adrc

ADRC OF DANE COUNTY
(608) 240-7400
daneadrc.org

ADRC OF DODGE COUNTY
(920) 386-3580
Find us on Facebook

ADRC OF JEFFERSON COUNTY
(920) 674-8734
https://jeffersoncountywi.gov

ADRC OF ROCK COUNTY
(608) 741-3600
https://co.rock.wi.us/adrc

ADRC OF SAUK COUNTY
Serving Crawford, Juneau, Richland & Sauk Counties
(608) 355-3289
https://adrceagle.org

ADVOCACY GROUPS & SUPPORT

AARP
(866) 448-3611
https://aarp.org/wi

COALITION OF WISCONSIN AGING GROUPS (CWAG)
(608) 224-0606 or (800) 488-2596
https://cwagwisconsin.org

DISABILITY RIGHTS WISCONSIN
(608) 267-0214
https://disabilityrightswi.org

GREATER WISCONSIN AGENCY ON AGING RESOURCES (GWAAR)
(608) 243-5670
https://gwaar.org

LONG-TERM CARE INSURANCE ASSISTANCE
(608) 266-3585
https://oci.wi.gov/pages/consumers/longtermcare.aspx

OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
https://lgbtoutreach.org

WISCONSIN BOARD ON AGING & LONG-TERM CARE
Ombudsman Program
(800) 815-0015
https://longtermcare.wi.gov

BENEFIT SPECIALISTS

Elderly Benefit Specialists (EBS) assist individuals 60+ to determine available private or government benefits. Disability Benefit Specialists (DBS) assist people between the ages of 18 and 59 with physical, developmental, and mental disabilities.

BENEFITS AND EMPLOYMENT COUNSELING
(608) 246-3444
https://eri-wi.org/services/benefits

CAREGIVER INFORMATION

A caregiver is an individual who provides support and assistance to individuals with disabilities or long-term conditions. This assistance can be classified as hands on, financial, emotional, formal, and informal.

COMFORCARE
Home Care Services
8383 Greenway Blvd., Ste. 600, Middleton 53562
(608) 836-1868
care@cfchomecare.com
https://comforcare.com/madison
ComForCare Home Care Services provides assistance with activities of daily living, such as light housekeeping, meal preparation, dressing, bathroom assistance, home maintenance, and other services. ComForCare is an effective solution for the elderly who prefer to remain at home.

DANE COUNTY UNITED WAY
Caregiver Information
(608) 246-4350
https://unitedwaydanecounty.org/who-is-a-caregiver

JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
https://jssmadison.org

RESPITE CARE ASSOCIATION OF WISCONSIN
(608) 222-2033
https://respitecarewi.org

VA CAREGIVER SUPPORT
(855) 260-3274
https://caregiver.va.gov

WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
https://wihealthyaging.org

WISCONSIN’S FAMILY CAREGIVER SUPPORT PROGRAMS
(866) 843-9810
https://wisconsincaregiver.org

CASE MANAGERS

Case managers assist patients and families in evaluating, arranging, and coordinating available support systems needed now or in the future. Depending on expertise, they can assist in determining next steps in legal situations, healthcare, benefits, and more.

NEWBRIDGE
1625 Northport Dr., Ste. 125, Madison 53704
5724 Raymond Rd., Madison 53711
505 Cottage Grove Rd., Ste. 200, Madison 53716
(608) 512-0000
https://newbridgemadison.org
The mission of NewBridge is to provide older adults a bridge to successful aging. Case Management provides older adults support needed to live independently by identifying resources and coordinating services. Information, referrals, and advocacy provided through case management home visit assessments of each older adult’s individual needs.

COALITIONS

Coalitions are a great source of information and a good place to start researching specific areas of interest (for example, senior housing options). Case managers are oftentimes on staff to help coordinate services and assistance when needed.

NEWBRIDGE
(608) 512-0000
https://newbridgemadison.org

SAFE COMMUNITIES MADISON-DANE COUNTY
(608) 441-3060
https://safercommunity.net/falls_prevention.php

CONSUMER PROTECTION

BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
Main Office – Milwaukee
(414) 847-6000 or (800) 273-1002
https://bbb.org/wisconsin

CONSUMER PROTECTION
(608) 266-1221
https://doj.state.wi.us

WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911
Madison 53708
(800) 422-7128
datcphotline@wi.gov
https://datcp.wi.gov
Are you being targeted or victimized by a scammer? The Bureau of Consumer Protection mediates consumer complaints and helps consumers learn about their rights. Visit our website or contact us to learn more about Wisconsin’s Do Not Call telemarketing law or obtain an informational brochure like the Wisconsin Consumer Guide.

CRIME PREVENTION & SAFETY

CRIME PREVENTION PROGRAM
(608) 266-4238
https://cityofmadison.com/police/safety/crimeprevention

CRIME VICTIM COMPENSATION PROGRAM
(608) 264-9497
https://doj.state.wi.us

CYBER SAFETY
(608) 255-2345
https://cityofmadison.com/police/safety/cyber

FINANCIAL ABUSE SPECIALIST TEAM (FAST) HELPLINE
(608) 261-7326
https://danecountyhumanservices.org

TRIAD—RSVP OF DANE COUNTY 6501 Watts Rd., Ste. 250, Madison 53719
(608) 441-7897
info@rsvpdane.org
https://rsvpdane.org
Presentations on crime prevention and safety topics are free and open to the public at various locations in Cottage Grove, Verona, and Madison. Free winterization car checks for seniors. Annual Dane County/State Triad Crime Prevention and Safety Conference & Expo.

WISCONSIN DEPARTMENT OF AGRICULTURE, TRADE AND CONSUMER PROTECTION
Bureau of Consumer Protection
2811 Agriculture Dr., PO Box 8911, Madison 53708
(800) 422-7128
datcphotline@wi.gov
https://datcp.wi.gov
Are you the victim of identity theft? The Bureau of Consumer Protection works with Wisconsinites to educate them on how to protect their identities. We work with victims of identity theft, helping them take steps to reclaim their identity and restore their credit standing. Visit our website or contact us for identity theft recovery assistance or to obtain an informational brochure, like the Wisconsin Consumer Guide.

DISABILITY RESOURCES

See also the ADRCs category in this section.

ACCESS TO INDEPENDENCE
(608) 242-8484
https://accesstoind.org

BLIND AND VISUALLY IMPAIRED INFORMATION & SERVICES – BY COUNTY
(888) 879-0017 (Central Office)
https://dhs.wisconsin.gov/blind

BRAILLE LIBRARY AND TRANSCRIBING SERVICES
(608) 233-0222
https://bltsinc.org

BUREAU OF AGING AND DISABILITY RESOURCES
(608) 266-2536
https://dhs.wisconsin.gov/dph/badr.htm

CAPTEL, INC.
CapTel® Captioned Telephone
450 Science Dr., Madison 53711
(800) 233-9130
https://captel.com
Catch everything over the phone with a CapTel® captioned telephone. CapTel shows captions of what your caller says, letting you read anything you cannot hear. CapTel gives you the confidence to reconnect over the phone, knowing you won’t miss a word.

DISABILITY RIGHTS WISCONSIN (DRW)
(608) 267-0214
https://disabilityrightswi.org

MY CHOICE WISCONSIN
1617 Sherman Ave., Madison 53704
(800) 963-0035
https://mychoicewi.org/JA
My Choice Wisconsin offers government-funded programs to frail seniors and adults with disabilities. We match members to the health and long-term care supports and services they need.

STATE ORGANIZATION ON ARTS AND DISABILITY
(608) 241-2131
https://vsawis.org

WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
https://wihealthyaging.org

WISCONSIN TALKING BOOK AND BRAILLE LIBRARY (WTBBL)
(800) 242-8822
https://dpi.wi.gov/talkingbooks

ENERGY (UTILITIES)

KEEP WISCONSIN WARM/COOL FUND
(800) 891-WARM (9276)
https://kwwf.org

WISCONSIN HOME ENERGY ASSISTANCE PROGRAM (WHEAP)
(608) 267-3680
https://homeenergyplus.wi.gov

HEALTH PLANS & ASSISTANCE

ACCESS WISCONSIN – WISCONSIN DEPARTMENT OF HEALTH SERVICES
(800) 362-3002
https://access.wisconsin.gov

BOARD ON AGING & LONG-TERM CARE
Medigap helpline & health insurance related questions
(800) 242-1060
https://longtermcare.wi.gov

MY CHOICE WISCONSIN
1617 Sherman Ave., Madison 53704
(800) 963-0035
https://mychoicewi.org/JA
My Choice Wisconsin offers government-funded programs to frail seniors and adults with disabilities. We match members to the health and long-term care supports and services they need.

SOCIAL SECURITY ADMINISTRATION
(866) 770-2262
https://ssa.gov

WINSTON INSURANCE GROUP
(608) 338-5016
winstoninsurancegroup.com
info@winstoninsurancegroup.com
Winston Insurance Group partners with a wide variety of different insurance carriers. We offer Medicare, Health, Life, Mortgage Protection, Retirement and more. Give us a call to schedule a consultation at no cost to you!

WISCONSIN OFFICE OF THE SENIOR ISSUES COMMISSIONER OF INSURANCE
(608) 266-3585
https://oci.wi.gov/consumer/seniors.htm

WISCONSIN SENIOR MEDICARE PATROL
(800) 488-2596
https://wisconsinsmp.org

MEMBERSHIP PROGRAMS

PLATO/UW-MADISON CONTINUING STUDIES
(608) 262-5823
https://platomadison.org

SHARING ACTIVE INDEPENDENT LIVES (SAIL)
6209 Mineral Point Rd., Ste. 210, Madison 53705
(608) 230-4321
info@sailtoday.org
https://sailtoday.org
SAIL is a nonprofit network of older adult members living in the Greater Madison area. Members support each other and the organization in a variety of ways. An extensive network of resources is available, such as prescreened service providers, daily check-in service, house checks, home technology assistance, discounted personal emergency services, and more—all for about $1 per day.

NONPROFIT ORGANIZATIONS

ACCESS TO INDEPENDENCE
(608) 242-8484
https://accesstoind.org

OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
https://lgbtoutreach.org

SHARING ACTIVE INDEPENDENT LIVES (SAIL)
(608) 230-4321
https://sailtoday.org

VSA WISCONSIN INC.
(608) 241-2131
https://vsawis.org

WISCONSIN ASSISTED LIVING ASSOCIATION (WALA)
(608) 288-0246
https://ewala.org

WISCONSIN INSTITUTE FOR HEALTHY AGING
(608) 243-5690
https://wihealthyaging.org

SENIOR CENTERS

Senior centers are a wonderful way to interact with peers and fulfill interests.

BARABOO SENIOR CITIZEN CENTER
(608) 356-8464

BELLEVILLE/SUGAR RIVER SENIOR CENTER
(608) 424-6007
https://bellevillewi.org

CITY OF VERONA SENIOR CENTER
(608) 845-7471

COLONIAL CLUB SENIOR ACTIVITY CENTER – SUN PRAIRIE
(608) 837-4611
https://colonialclub.org

CREEKSIDE PLACE – EVANSVILLE
(608) 882-0407

DEFOREST AREA COMMUNITY SENIOR CENTER
(608) 846-9469
https://deforestcenter.org

FITCHBURG SENIOR CENTER
(608) 270-4290
https://fitchburgwi.gov/621/senior-center

GOODMAN COMMUNITY CENTER
(608) 241-1574
https://goodmancenter.org/programs/older-adults

JANESVILLE CITY – SENIOR CENTER
(608) 755-3040

MADISON SENIOR CENTER
(608) 266-6581
https://cityofmadison.com/seniorcenter

MCFARLAND SENIOR CENTER & OUTREACH
(608) 838-7117
https://mcfarland.wi.us

MIDDLETON SENIOR CENTER
(608) 831-2373
https://ci.middleton.wi.us

MONONA SENIOR CENTER
(608) 222-3415
https://mymonona.com

MT. HOREB SENIOR CENTER
(608) 437-6902
https://mounthorebwi.info

NEWBRIDGE
(608) 512-0000
https://newbridgemadison.org

NORTHWEST DANE SENIOR SERVICES – CROSS PLAINS
(608) 798-6937
https://nwdss.org

OREGON AREA SENIOR CENTER
(608) 835-5801
https://oregonareaseniorcenterwisconsin.com

SENIOR CITIZEN’S CENTER
(608) 676-4600

SOUTHWEST DANE SENIOR OUTREACH
(608) 437-6902

STOUGHTON AREA SENIOR CENTER
(608) 873-8585
https://ci.stoughton.wi.us/senior

SUGAR RIVER SENIOR CENTER
(608) 424-6007

VERONA SENIOR CENTER
(608) 845-7471
https://ci.verona.wi.us

WATERTOWN SENIOR CITIZENS CENTER
(920) 262-8099

WAUNAKEE SENIOR CENTER
(608) 849-8385
https://waunakee.com/seniorcenter

SOCIAL SERVICES

COMMUNITY LIVING ALLIANCE
(608) 242-8335
https://clanet.org

JEWISH SOCIAL SERVICES OF MADISON
(608) 442-4081
https://jssmadison.org

MIDDLETON OUTREACH MINISTRY
(608) 826-3410
https://momhelps.org

OUTREACH LGBT COMMUNITY CENTER SENIOR ADVOCATE PROGRAM SERVING DANE COUNTY
(608) 255-8582
https://lgbtoutreach.org

VETERAN SERVICES

ADDICTIVE DISORDERS TREATMENT PROGRAM
William S. Middleton Memorial Veterans Hospital
(608) 280-7073
https://madison.va.gov/services/adtp.asp

DANE COUNTY VETERANS SERVICE OFFICE
(608) 266-4158
https://danevets.com

GERIATRIC PRIMARY CARE CLINIC (GEM)
William S. Middleton Memorial Veterans Hospital
(608) 280-7011

US DEPARTMENT OF VETERANS AFFAIRS
https://benefits.va.gov/benefits

WILLIAM S. MIDDLETON MEMORIAL VETERANS HOSPITAL
(608) 256-1901
https://madison.va.gov

WISCONSIN DEPARTMENT OF VETERANS AFFAIRS (WDVA)
(800) 947-8387
https://dva.state.wi.us